Refund Policy

Last updated: 13/02/2025

This Refund Policy outlines the terms under which Therapist Now provides free trials and manages subscriptions for our Service, using Lemon Squeezy as our payment processor.

1. Free Trial

1.1. We offer a 25-message free trial for new subscribers.

1.2. No credit card is required to start the free trial.

1.3. You will not be charged during your 25-message free trial.

2. Subscription and Charges

2.1. After using all 25 free messages, you will be prompted to subscribe to continue using our service. You can choose to subscribe through our payment processor, Lemon Squeezy.

2.2. Subscription charges are non-refundable.

3. Cancellation

3.1. The free trial will simply end after 25 messages with no automatic charges.

3.2. For paid subscriptions, please log in to your Lemon Squeezy account or follow the cancellation instructions provided in your subscription confirmation email.

3.3. If you cancel your paid subscription, it will continue until the end of your current billing cycle, and you will not receive a refund for any unused portion of your subscription.

4. Payment Processing

4.1. All payments and subscriptions are processed securely through Lemon Squeezy.

4.2. For any payment-related issues or disputes, please contact Lemon Squeezy support directly through their platform.

5. Exceptions

5.1. We reserve the right to cancel free trials or subscriptions if we detect abuse of our service or violation of our terms of use.

6. Changes to This Policy

We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting on our website.

7. Contact Us

If you have any questions about this Policy or your subscription, please contact us at contact@therapist-now.com. For payment-specific inquiries, please refer to Lemon Squeezy's support channels.